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Privacy Policy

Last Updated: 20/04/2026

At Radiant Refresh Bespoke Cleaning, we believe your privacy should be as clean as your home. This policy explains how we handle your personal information when you visit our website and use our contact forms.

1. Data We Collect

​We only collect the information you voluntarily provide to us via our contact forms. This includes:

  • Identification Data: Your name.

  • Contact Data: Your email address and phone number.

  • Service Context: Any details about your cleaning needs that you choose to share.

2. How We Use Your Data

We don’t believe in clutter. We only use your information to:

  • Respond to Inquiries: Getting back to you with a quote or answering your questions.

  • Manage Bookings: Scheduling and confirming your cleaning appointments.

  • Direct Communication: Texting or emailing you regarding your specific service.

3. Lawful Basis for Processing

Under the GDPR, we process your data because:

  1. Contractual Necessity: We need this info to provide the service you are asking for.

  2. Consent: You explicitly give us your details when you click "submit" on our forms.

4. Storage & The Wix Platform

Our website is hosted on the Wix.com platform. Your data is stored through Wix’s secure data storage and databases. Wix stores your data on secure servers behind a firewall. We do not download or store your contact information on unprotected personal devices.

5. How Long We Keep Your Data

We keep your contact details only for as long as necessary to provide our services or as required by law. If you haven't booked a service with us for [Insert Timeframe, e.g., 24 months], we will securely delete your information from our records.

6. Your GDPR Rights

You have full control over your data. At any time, you can ask us to:

  • Access: Provide a copy of the data we hold about you.

  • Correct: Update an old phone number or email.

  • Delete: Erase your data from our system entirely.

  • Withdraw Consent: Stop us from contacting you for any reason.

7. Third-Party Sharing

We are in the business of cleaning, not selling data. We do not sell, rent, or share your email or phone number with third parties for marketing purposes. The only third party involved is Wix, our hosting provider.

8. Cookies

Our Wix website uses cookies to ensure the site runs smoothly and to analyze site traffic. You can adjust your browser settings to decline cookies, though this may affect how the website functions.

9. Contact Information

If you have questions about this policy or wish to have your data deleted, please contact us:

Radiant Refresh Bespoke Cleaning

Email: info@radiantrefresh.co.uk

Phone: 07523 263 366

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